Terms & Conditions
BOOKINGS:
In Mat Studio and Apparatus Studio.
Acceptance of Terms: By booking and attending Pilates Mat/Apparatus/Reformer sessions with Pilates with Claire, you agree to comply with the following terms and conditions. These terms outline the rules and expectations for participating in our classes.
Sessions are booked on a first-come, first-served basis. A Member may use the waitlist facility if the session of choice is fully booked session. Then if a spot becomes available all members on the waitlist will be emailed and its on a first come first serve basis. you will be notified via email of the availability. If a member becomes automatically enrolled, their booking will be subject to the Terms and Conditions as described.
If it is your first session with us a form will be automatically sent prior to your first session. Please complete this before attending as it conveys important information about you and your health which we may need to factor in when planning your session.
Some of our mat classes may be recorded and added to the video library there is a possibility you or a part of you may appear in the video. If you do not wish to feature please ensure you occupy a mat out of view of the camera and let your instructor know.
Booking and Payment:
Participants are required to book and pay for their Pilates Mat/Apparatus/Reformer sessions in advance through our online booking system or Bsport (booking platform provider) booking app to guarantee a spot.
Attendance and Punctuality:
Participants are expected to arrive on time for their scheduled Pilates Mat/Apparatus/Reformer sessions.
Late arrivals may result in a shortened session or more than 10 minutes late may not be granted entry to avoid disruption to other participants.
Health and Safety:
Participants must inform the instructor of any medical conditions, injuries, or physical limitations before the session begins.
It is the participant's responsibility to ensure they are physically fit and able to safely participate in Pilates Mat/ Apparatus /Reformer exercises.
Any discomfort, pain, or unusual symptoms experienced during the session should be communicated to the instructor as soon as possible.
Equipment Use and Care:
Participants must follow the instructions provided by the instructor for the proper use of Pilates apparatus and equipment.
Any damage to the apparatus or equipment caused by negligence or misuse will be the financial responsibility of the participant.
Cancellation and Refunds:
Cancellations must be made at least 24 hours prior to the scheduled session to retain class pass for use again.
Late cancellations made less than 24 hours before the session will result in the forfeiture of the session fee.
Pilates with Claire reserves the right to cancel or reschedule sessions due to unforeseen circumstances. In such cases, participants will be notified, and class passes refunded back on to their account.
Personal Belongings:
Participants are responsible for their personal belongings and valuables during the session.
Pilates with Claire is not liable for any loss, theft, or damage to personal property brought into the studio.
Photography and Recording:
Photography, video recording, or audio recording of Pilates Mat/ Apparatus/ Reformer sessions is strictly prohibited without prior consent from Pilates with Claire. Likewise Pilates with Claire will not film or photograph any session or upload any content to social platforms without your prior consent.
Assumption of Risk:
Participants understand and acknowledge that Pilates exercises, particularly those using Apparatus/Reformer, involve physical exertion and like all form of exercise could result in injury.
Pilates with Claire and its instructors are not liable for any injuries, accidents, or damages that may occur during or as a result of participation in Pilates Apparatus/Reformer sessions.
Modifications to Terms:
Pilates with Claire reserves the right to modify or update these terms and conditions at any time.
Contact Information:
For inquiries, assistance, or concerns related to Pilates Mat/Apparatus/Reformer sessions, participants can contact Pilates with Claire at claire@pilateswithclaire.com.
By booking and attending Pilates Apparatus/Reformer sessions with Pilates with Claire, you agree to adhere to these terms and conditions.
Online sessions (via Zoom)
Registration for classes:
Payment must be made in prior to class to secure your online session spot.
Booking is completed through our website or Bsport (booking platform provider) app.
You will be given a unique ID code and password which can be used for all zoom sessions. We do not provide email links as these are often lost in inboxes.
Participation:
Participants must ensure they have a stable internet connection and the necessary equipment to join the Zoom classes. Equipment suggestions can be found on our online class booking page where you will find links to all items that can be sent directly to your home.
It is recommended that participants have a clear and safe space at home for movement during the class.
For any technical issues or difficulties experienced before the class the instructor will do their best to resolve. Once a class has started the instructor will unfortunatly need to focus on teaching the class. If the technical issue is as a result of a drop in connection or due to a technical fault of the participants computer this is the responsibility of the participant to resolve/ troubleshoot. If the power or internet connection is disrupted on site then online participants will have their pass refunded to use again another day.
Participants are responsible for their own safety during the class and should modify exercises as needed or based on recommendation from the instructor.
Class schedule
The class schedule, including dates and times, will be provided on our website and booking app.
Pilates with Claire reserves the right to cancel or reschedule classes at any time. In such cases, registered participants will be notified via email.
Participants are responsible for ensuring they cancel their booking if they are unable to attend a scheduled class. Cancellations must be made at least 12 hours before the class start time to return your class pass back onto your account.
Participants are encouraged to check the schedule and inbox prior to the start of their session for updates and changes.
Liability waiver
Participants understand and acknowledge that participating in Pilates classes, whether in-person or online, can (like all forms of exercise) come with possible risk of physical injury.
Pilates with Claire and its instructors are not liable for any injuries, accidents, or damages that may occur during or as a result of participation in Zoom Pilates classes.
Participants are encouraged to consult with a medical professional before starting any new exercise program.
General terms
Recording, sharing, or distributing class content without prior consent is strictly prohibited
Participants are advised not to share Zoom meeting links or access codes with unauthorised individuals.
Zoom Pilates classes may be recorded and added to the video library but you will not be visable in the recording.
By enrolling in Zoom Pilates classes provided by Pilates with Claire, you agree to comply with these terms and conditions.
PAYMENTS, CLASS PASSES, GIFT CERTIFICATES & CANCELLATIONS
Payments:
To secure your spot in your desired classes and avoid disappointment, we recommend making payment for your classes in advance through our website or app. You can pre-book as many classes as you wish.
Class passes
Class spaces are available for purchase as single passes or in bundles, with bundles offering savings and memberships and Additional 20% discount.
Here are the expiration details for passes:
Single passes expire after one month.
Bundles expire after four months from the date of purchase.
If packages are left to expire, unfortunately, we are unable to offer a refund. However, in extenuating circumstances, we may be able to extend the expiry date if prior notice is given before expiration. This will be determined at the discretion of Claire Rees.
Gift Certificates
Gift Cards are valid for redemption/activation by the recipient within 1 year of receipt.
Cancellation Policy
We kindly request a minimum of 12 hours’ notice for any changes or cancellations to your booking. If you need to reschedule or cancel, please inform us as soon as possible. Cancellations made with less than 12 hours’ notice will result in the loss of your booking credit.
We understand that unexpected events can occur, and we are always open to reviewing these situations on a case-by-case basis.
For changes made with more than 12 hours’ notice, you can easily reschedule through your app account or online via your account on the Pilates with Claire website or Bsport app.
To ensure we can assist you effectively, we kindly ask that cancellations made via phone or email be at least 48 hours before the session. This allows us to accommodate your needs around our busy family life.
Refunds
Refunds typically will not be offered unless in extenuating circumstances and are purely at the discretion of Claire Rees
MEMBERSHIPS
Studio & Legacy Membership terms
You have the freedom to pause or cancel your membership whenever you need to. Simply send an email to claire@pilateswithclaire.
Our membership offers an enticing 20% discount on all class and private session bundles, excluding individual class passes.
As a valued member, you'll also gain exclusive early access to our workshops and highly sought-after classes. Additionally, each year, BE:poised Pilates and Pilates with Claire join forces to host at least two exclusive, members-only events at no additional cost. These special gatherings are our way of expressing appreciation for your ongoing support and loyalty.
These events provide a fantastic opportunity for members to connect, share experiences, and create lasting memories with us. Keep an eye out for invitations, as some events may allow you to bring a friend along—we'll be sure to let you know when this option is available.
Members enrolled in a monthly recurring membership will be charged for all late cancels and no-shows at the single class price specific to that membership, and Members enrolled in a monthly unlimited recurring membership will be charged a fee of £20 for all late cancellations and no-shows. This includes any instance whereby a member is automatically added to a class from the waitlist function.
VOD Membership subscriptions
Video on demand video library (Rolling Monthly subscription) begins from the date of purchase, thereafter, automatically renewing either monthly or annually until cancelled in writing to claire@pilateswithclaire.com
Should you wish to cancel your membership, please do so with at least 4 days’ notice prior to the next billing period to ensure that no further payments are taken. You will still be able to access classes until the end of your billing cycle.
Memberships are non-transferable and non refundable
You can still book in studio classes outside of the Video library membership.
WORKSHOPS, GUEST SPEAKERS & EVENTS
Workshop Terms:
Our workshops are exclusive events tailored to enhance your Pilates practice. Cantered around topics of interest to our members, these workshops are available both in-studio and online via zoom.
Each workshop begins with an engaging and informative educational segment, followed by practical exercises that delve into the chosen topic. Some workshops may also include a self-reflective or meditative wind-down session.
After the workshop, attendees can look forward to complimentary gift bags and a workbook with essential elements from the day. In certain cases, you will also gain access to a video for at-home practice. These workshops are designed to be enriching, informative, and provide you with valuable tools to enhance your Pilates journey.
Guest Speakers:
From time to time we may invite a guest speaker to visit the studio and conduct a talk on a topic of interest to our members. This ranges from nutrition, hormones, stress, insomnia and anxiety to types of physical training such as resistance or weight training. These talks will be designed to enrich your journey with us and enable us to provide a specialist service beyond our expertise.
These will be ticketed events that you will be able to purchase online through our website or Bsport booking app.
General Terms and Conditions
Registration and Payment:
Registration for workshops and guest speaker sessions hosted by Pilates with Claire is required in advance.
Payment for the session must be made at the time of registration to secure your spot.
Those with studio or legacy memberships have early bird booking and can book their spots 65 days before the workshop, or guest speaker event while non-members can book 60 days in advance.
Cancellation and Refunds:
Participants may cancel their registration for a workshop, or guest speaker session up to 24 hours before the scheduled start time to receive a full refund.
Cancellations made less than 24 hours before the session will result in the forfeiture of the registration fee.
Pilates with Claire reserves the right to cancel or reschedule workshops or guest speaker sessions due to unforeseen circumstances. In such cases, participants will be notified, and refunds will be issued.
Attendance and Punctuality:
Participants are expected to arrive on time for the scheduled workshop, event, or guest speaker session.
Late arrivals may result in missing important information or disruptions to the session.
Pilates with Claire reserves the right to deny entry to participants who arrive excessively late.
Photography and Recording:
Photography, video recording, or audio recording of workshops, or guest speaker sessions is strictly prohibited without prior consent from Pilates with Claire.
Participants must seek permission from the organizer before capturing any part of the session in any form of media.
Health and Safety:
Participants must inform the organizer of any medical conditions, injuries, or physical limitations that may affect their participation in a workshop or guest speaker event where physical activity of the participant is recommended.
It is the participant's responsibility to ensure they are physically fit and able to safely participate in the activities of the workshop, or guest speaker session.
Liability:
Pilates with Claire and its instructors, guest speakers, or event organisers are not liable for any injuries, accidents, or damages that may occur during or as a result of participation in the workshop, or guest speaker session.
Participants understand and acknowledge the inherent risks associated with physical activities and agree to participate at their own risk.
Personal Belongings:
Participants are responsible for their personal belongings and valuables during the session.
Pilates with Claire is not liable for any loss, theft, or damage to personal property brought to the workshop, or guest speaker session.
Modifications to Terms:
Pilates with Claire reserves the right to modify or update these terms and conditions at any time.
Participants will be notified of any changes, and continued participation in workshops, events, or guest speaker sessions constitutes acceptance of the updated terms.
Contact Information:
For inquiries, assistance, or concerns related to workshops, events, or guest speaker sessions, participants can contact Pilates with Claire at [insert contact email].
By registering and attending workshops, events, or guest speaker sessions hosted by Pilates with Claire, you agree to adhere to these terms and conditions.